Shipping policy

Thank you for choosing Runnin Ref! This Shipping Policy outlines the details regarding the shipment of your orders. We aim to provide you with a smooth and efficient shipping experience. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

Order Processing Time:

  • After placing an order, please allow 1-2 business days for order processing and verification.
  • During peak seasons or promotional periods, order processing may take longer. We appreciate your patience during these times.

Shipping Methods and Delivery Time:

  • We offer standard shipping for all orders, and the estimated delivery time varies based on the shipping destination and selected courier service.
  • Standard shipping within the United States typically takes 3-7 business days.
  • International shipping timeframes may vary depending on the destination, customs clearance, and local postal services. Please allow 7-14 business days for international orders.

Shipping Fees:

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order.
  • The shipping cost will be displayed during the checkout process before confirming your order.
  • We occasionally offer free shipping promotions. Keep an eye on our website or subscribe to our newsletter to stay informed about any ongoing promotions.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.
  • You can track your order by clicking on the provided tracking link or by visiting the carrier's website and entering your tracking number.
  • Please note that tracking information may take up to 24 hours to be updated after shipment.

International Shipping:

  • For international orders, please be aware that additional customs duties, taxes, or fees may be applicable upon delivery. These charges are the responsibility of the recipient and are determined by the customs authority of the destination country.
  • We recommend contacting your local customs office or checking their website for more information about the customs regulations and potential charges for your country.

Order Modifications and Address Changes:

  • Once an order has been placed, we cannot guarantee any modifications or changes to the order details, including the shipping address. Please double-check all information before confirming your order.

Undeliverable Packages:

  • In the event that a package is deemed undeliverable due to an incorrect address or other reasons beyond our control, it may be returned to us.
  • If your package is returned, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment due to an incorrect address provided by the customer.

Lost or Damaged Packages:

  • While we take utmost care in packaging and delivering your orders, there may be rare instances where packages are lost or damaged during transit.
  • If your package is lost or damaged, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue promptly.

Please note that this Shipping Policy is subject to change without prior notice. It is recommended to review this policy periodically to stay informed about any updates.

If you have any further questions or concerns regarding our shipping policy, please reach out to our customer support team, and we will be happy to assist you.

Last updated: June 2023